FAQs BUS STOP Shoe Boutique


We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Shop Pay
  • Cash



BUS STOP Boutique offers UPS Ground shipping on all domestic shoe orders for a flat rate of $10 per pair of shoes, and a $25 flat rate for boots weighing more than 4 pounds. 

Note: We also ship orders outside of the US to Europe. If you would like to contact us about shipping to your country and we will determine the best shipping method.

Orders are shipped within 24-48 hours. Please note that we do not ship on weekends -- any orders placed after 12pm EST on Friday will be shipped the following business day.

Kindly note that delivery to rural addresses can result in longer delivery times. We are currently unable to ship to military APO/FPO addresses or P.O. boxes.

Important Information

All orders are fully traceable using the tracking number. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, BUS STOP reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.


We accept returns within 10 days of delivery. After 10 days, we can not offer a refund or exchange — any returns sent to us outside of the 10 day window will be returned to the shipper. In order to process an online return, please email for authorization.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and the responsibility for shipping a return is on the buyer.

Non-returnable items:

  • Gift cards
  • Sale items

To complete your return, we require a receipt or proof of purchase.

How To Return

To return a product, please email us at elena@busstopboutique.com Please include your order number in the subject of the email.

Please note that you are responsible for the cost of shipping your return.  


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at elena@busstopboutique.com

Sale Items

Only regular priced items may be returned or refunded, unfortunately sale items cannot be refunded. All sales are FINAL. 


We are currently unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, you will receive an email with your code for store credit.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be responsible for your return.


For in-store purchases, we accept returns within 10 days of purchase for an exchange or credit note. After 10 days, we can not offer an exchange or credit note. To be eligible for an exchange or credit note, your item must be unused and in the same condition when you purchased it. It must also be in the original packaging.

Only regular priced items may be returned, unfortunately sale items cannot be returned for an exchange or credit note. All sales are FINAL. 

How do I care for my new shoes?

It really depends on the material. If they are suede, you can protect them with special suede spray, and clean them with a suede brush. If they are leather, you can use a natural shoe cream. Please ensure you use protective products from a reputable company and follow their instructions fully.  If you are unsure it is best to seek professional advice from a shoe repairer.  Alternatively, if you need more help, please get in touch with us. 

Are the shoes waterproof?

No. Most of our shoes, boots and sneakers are made of leather, so while they can take a bit of rain, they are not waterproof. We recommend spraying the shoes with a water-repellant protective spray before wearing, so that they are water-resistant.

Accessibility / Compliance Status

We strongly believe that the internet should be available and accessible to anyone, and we are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

We’re in the process of adding technology to aid visually impaired viewers, and we are diligently working to create a better experience for low-vision users.

Other Questions

If you have a question we haven't answered, please feel free to send an email to elena@busstopboutique.com We'll respond as soon as we can, during regular business hours.